Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@velenturo.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@velenturo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velenturo.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@velenturo.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@velenturo.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@velenturo.com.

Refund & Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

Eligibility

To qualify for a return:

  • Your item must be unused, unopened, and in its original packaging.

  • You’ll need the receipt or proof of purchase.

⚠️ Hygiene Notice:
Because miswak sticks are oral-care products, we cannot accept returns or issue refunds for any stick that has been cut, chewed, soaked, or used in any way, even if only partially. This ensures the safety and hygiene of all our customers.

To start a return, contact us at hello@grxystudio.com
If your return is approved, we’ll send you a return shipping label and instructions on how to send your package.
Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon arrival.
Contact us immediately at hello@grxystudio.com if your item is defective, damaged, or you received the wrong product so we can make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Personal care or hygiene products (including all miswak sticks once opened)

  • Sale items or gift cards

  • Custom or personalized products

If you’re unsure about your item, reach out before starting a return.

Exchanges

The quickest way to get what you want is to return the unused item (if eligible). Once your return is accepted, place a new order for the replacement.

European Union 14-Day Cooling-Off Period

If your order is shipped to the EU, you have 14 days to cancel or return your order for any reason.
The item must remain unused, unopened, and in its original packaging with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund is approved.
Approved refunds are issued to your original payment method within 10 business days.
Please note your bank or card provider may take additional time to process the refund.

If it’s been more than 15 business days since your refund was approved, contact us at hello@grxystudio.com